Oco, Inc. announced a new customer deployment for Dunkinâ€™ Donuts. This new application from Oco gives Dunkinâ€™ Donuts management and reporting capabilities for franchise development, supporting the companyâ€™s aggressive growth plans.
With Ocoâ€™s fixed cost, fixed time approach, Dunkinâ€™ Donuts was up and running in just six weeks. Ocoâ€™s solution replaced a manually intensive approach used previously and the intuitive web interface resulted in rapid user adoption. Oco aligned their solution with Dunkinâ€™ Donutâ€™s business processes, and the benefits of the â€œsoftware as a serviceâ€ model put minimal demands on internal IT resources.
The six week implementation began with a profiling session to understand how Dunkinâ€™ Donuts tracks and manages its franchisees, and how different users would need to see the information. To capture and host the franchising data for Dunkinâ€™ Donuts, Ocoâ€™s uses proprietary technology based on an artificial intelligence engine which takes data from multiple sources, then cleanses, normalizes and organizes it into an intelligent data schema, all in a matter of days. By the second week of the implementation, Dunkinâ€™ Donutsâ€™ managers were reviewing their franchising reports with actual data.
Ocoâ€™s solution supports different levels of access to information on an as-needed basis with customer defined user profiles. A management level franchisee dashboard for Dunkinâ€™ Donuts highlights key performance metrics with drilldown capability to specific areas. With an extensive library of over 70,000 reports and KPIâ€™s covering numerous functional areas, information views are easily tailored to customersâ€™ environments.
The business benefits of Ocoâ€™s solution for Dunkinâ€™ Donuts include rapid time to value, low total cost of ownership and a complete single vendor solution for data integration, warehousing and reporting.